Payment Policy
We only accept Paypal as the secure and convenient payment method.
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where
you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are
you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and
confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately.
Contact US
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer
service representatives will respond within a business day. We appreciate your kind patience and
understanding.
Email: sales06@zekindoorwin.com
TEL: +86 189 2599 1995
Company Address: No.91,Songgang Shashui Industrial Zone,Shishan Town,Nanhai District, Foshan City, Guangdong Province
Post Code: 528200
Our office time is 8:30-18:00 from Monday to Friday ( excluded holidays and weekends ). We
respond to most emails within 1 business day, but if you don't get a response from us, please
check your spam bin.
Shipping Policy
We have put a lot of focus on making sure the items get delivered to our customers as quickly as
possible.
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.
Your orders will be processed within 3-6 days of placement unless otherwise stated.
Shipping time: Small items will take 3-7 business days, and large items will take 7-14 business
days.
Shipping fee: Free shipping within the United StatesShipping from: the US local warehouses
Shipping area: the US and outside (if you need to ship outside the US, please do contact us
before you make an order)
Any other question, please contact us at sales06@zekindoorwin.com
Return & Refund Policy
Cancellation:
The order is only allowed to be canceled before the delivery, we will process the cancel order
within 48 hours after the customer applies for it and we will refund you within 3-5 working days.
Return & Exchange:
1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or
damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number,
consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and
reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should
send back the product to us within 5 days (we will reject all packages that without our agreement)
and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and
update the tracking number within 7-15 working days.
3. Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the
products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during
the transportation; we ship the wrong products or missing parts.
Refund
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and
afford the shipping fee.
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back
to your account within 3-10 working days.
- What to do if the refund is not received: please contact us
Note: Any return or exchange without prior application will not be accepted.
Terms of Use
THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE ZEKIN WEBSITE IS
GOVERNED BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY ZEKIN
(“TERMS OF USE”).
PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE ZEKIN WEBSITE, YOU
AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS
OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.
1. ACCEPTANCE OF TERMS OF USE
By visiting the ZEKIN website, viewing, accessing or otherwise using any of the services
or information created, collected, compiled or submitted to ZEKIN, you agree to be
bound by the Terms of Use. If you do not want to be bound by the Terms of Use, your only option
is not to visit, view or otherwise use the services of ZEKIN. You understand, agree and
acknowledge that these Terms of Use constitute a legally binding agreement between you and
ZEKIN and that your use of ZEKIN shall indicate your acceptance of the Terms
of Use.
2. PROVISION OF SERVICES
You agree and acknowledge that ZEKIN is entitled to modify, improve or discontinue
any of its services at its sole discretion and without notice to you even if it may result in you
being prevented from accessing any information contained in the ZEKIN website.
Furthermore, you agree and acknowledge that ZEKIN is entitled to provide services to
you through subsidiaries or affiliated companies.
3. PROPRIETARY RIGHTS
You acknowledge and agree that the ZEKIN website may contain proprietary and
confidential information including trademarks, service marks, designs and patents protected by
intellectual property laws and international intellectual property treaties. ZEKIN
authorizes you to view and make a single copy of portions of its content for offline, personal,
non-commercial use. Our content may not be sold, reproduced, or distributed without our
written permission, which may be withheld at our sole discretion. Any third-party trademarks,
service marks and logos are the property of their respective owners. Any further rights not
specifically granted herein are reserved.
- SUBMITTED CONTENT
When you submit content to ZEKIN you simultaneously grant ZEKIN an
irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate
your content worldwide. You confirm and warrant that you have the required authority to grant
the above license to ZEKIN.
5. TERMINATION OF TERMS OF USE
The Terms of Use will continue to apply in perpetuity until terminated by ZEKIN
without notice at any time and for any reason. Terms by their nature that are to continue in
perpetuity shall be unaffected by any termination.
6. DISCLAIMER OF WARRANTIES
You understand and agree that your use of the ZEKIN website is entirely at your own
risk and that our services are provided "As Is" and "As Available". ZEKIN does not make
any express or implied warranties, endorsements or representations whatsoever as to the
operation of the ZEKIN website, information, content, materials, or products. This shall
include, but not be limited to, implied warranties of merchantability and fitness for a particular
purpose and non-infringement, and warranties that access to or use of the service will be
uninterrupted or error-free or that defects in the service will be corrected.
7. LIMITATION OF LIABILITY
You understand and agree that ZEKIN and any of its subsidiaries or affiliates shall in no
event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This
shall include, but not limited to damages for loss of profits, business interruption, business
reputation or goodwill, loss of programs or information or other intangible loss arising out of the
use of or the inability to use the service, or information, or any permanent or temporary
cessation of such service or access to information, or the deletion or corruption of any content or
information, or the failure to store any content or information. The above limitation shall apply
whether or not ZEKIN has been advised of or should have been aware of the possibility
of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or
incidental damages is not allowed, the liability of ZEKIN is limited to the greatest extent
permitted by law.
8. EXTERNAL CONTENT
ZEKIN may include hyperlinks to third-party content, advertising or websites. You
acknowledge and agree that ZEKIN is not responsible for and does not endorse any
advertising, products or resource available from such resources or websites.
9. JURISDICTION
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the
courts of the country, state, province or territory determined solely by ZEKIN to resolve
any legal matter arising from the Terms of Use or related to your use of the ZEKIN
website. If the court of law having jurisdiction rules that any provision of the agreement is invalid,
then that provision will be removed from the Terms of Use and the remaining terms and
conditions will continue to be valid in full force and effect.
10. ENTIRE AGREEMENT
You understand and agree that the Terms of Use constitute the entire agreement between you
and ZEKIN . You may be subject to additional terms and conditions when you use,
purchase or access other services, affiliate services or third-party content or material.
11. CHANGES TO THE TERMS OF USE
ZEKIN reserves the right to modify the Terms of Use from time to time at our sole
discretion and without any notice. Changes to the Terms of Use will become effective on the date
they are posted on the ZEKIN website and your continued use of the ZEKIN
website after any changes will signify your agreement to be bound by such new terms and
conditions.
